Posted: Friday, January 26, 2018 1:10 AM
Job Description Customer Service Representative Trainee - Victoria, TX 512 Hartman Road Victoria, TX 77905 Start your career in the electrical distribution field with an industry leader. The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. In this developmental role, you will provided necessary training in distribution and electrical tools, supplies and equipment to ensure your success. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. Principal Accountabilities: Thoroughly understand all product capabilities, features and benefits as well as Summit’s market conditions, product warranties and services. Assist customers over the phone or via internet with orders, quotations and product questions. Negotiate profitable pricing with both customers and suppliers. Proactively follow up on customer orders, challenges and needs. Resolve customer concerns and issues as efficiently and effectively as possible. Assist counter and warehouse associates as needed. Essential Qualifications and Experience: High school diploma or GED Excellent interpersonal and communication skills, both oral and written. Time management – ability to organize and manage multiple priorities and meet deadlines. Flexibility – ability to effectively adapt to change. Beneficial Skills and Experience: Bachelor's Degree in business or related field. Ability to perform duties with minimal supervision. Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC). 2 or more years experience in counter sales for Summit. Company Description Summit Electric Supply is an electrical distributor keeping current with the innovative changes in the way our world is powered. With 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Want to learn more about what it's like to work at Summit? Check our careers website ( ) and hear from current associates why they've chosen to build their career at Summit.
• Location: Victoria
• Post ID: 35399927 victoriatx